TrekMateTrekMate

Privacy Policy

Last updated: August 16, 2026

1. Information We Collect

We collect the following personal information when you use TrekMate:

  • Account information: Name, email address, phone number.
  • Location data: Approximate location based on IP address. The mobile app does not request device location permission.
  • User content: Photos, reviews, and other content you upload.
  • Identity documents: If you choose to become a verified traveler, the mobile app lets you upload front and back photos of your government ID (CNIC). These are used solely for identity verification, are reviewed by our team, and are never displayed back to other users. Uploading them is optional.
  • Booking information: Details of tours you book, including traveler and participant details you provide. On the mobile app, an offline copy of your confirmed trip essentials is stored on your device so you can view your trips without connectivity; it is removed when you sign out.
  • Device notifications: If you enable notifications in the mobile app, a device push token is stored to deliver booking updates. You can disable notifications at any time in your device settings or in the app.
  • Usage data: Pages visited, features used, device and browser information.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services.
  • Personalize your experience and recommendations.
  • Communicate with you about your account, bookings, and service updates.
  • Process takedown requests and enforce our Terms of Service.
  • Ensure the security and integrity of the Platform.

3. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage patterns. You can manage cookie settings through your browser.

4. Third-Party Services

We may share data with third-party service providers for authentication, email delivery, and analytics. The mobile app integrates Google Sign-In and Facebook Login (authentication) and Firebase Cloud Messaging (push notification delivery). These providers are bound by their own privacy policies and are only given access to data necessary for their services.

We do not collect or store payment card numbers, bank details, or other payment credentials. Where a booking is paid in cash on departure, only the payment status is recorded.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Opt out of marketing communications.
  • Withdraw consent for data processing where applicable.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account deletion, we remove or anonymize your data within 30 days, except where retention is required by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

8. Contact

For privacy-related inquiries, contact us at [email protected].